1. Shipping Method

At Kifat, we primarily offer standard shipping. In time-sensitive situations — such as upcoming weddings or special events — our support team may recommend express shipping to ensure your order arrives on time. If standard shipping is sufficient for your timeline, it remains the default option at checkout.

 

2. Shipping Costs

Shipping costs are calculated automatically at checkout based on:

• Package weight and dimensions

• Delivery destination

• Selected shipping method

The final shipping cost will be displayed before payment confirmation, allowing you to review it before completing your order.

 

3. Processing & Handling Time

Many of our garments are crafted for special occasions such as weddings, Eid, and formal events. Processing times may vary based on the complexity of the outfit, production volume, and whether the item requires additional stitching or finishing.

 

Ready-to-Wear (Pret) Orders

• Handling time: 7–8 working days

• Transit time: 3–4 working days

• Minimum total delivery time: approximately 12 days

 

USA & International Orders

• Handling time: 7–8 working days

• Transit time: 10–12 working days

 

For custom-made and unstitched outfits, please contact us directly for an accurate delivery estimate.

We prioritise orders based on event dates. If your event falls within a shorter timeframe, please reach out to us before placing your order so we can advise on the best course of action.

 

4. Order Tracking

Once your order has been dispatched, you will receive an email or SMS notification containing a tracking number and instructions to monitor your shipment's progress in real time.

 

5. International Shipping & Customs

We ship worldwide to a wide range of countries. Please be aware that international orders may be subject to import duties, taxes, and customs fees determined by local authorities. These charges are the sole responsibility of the customer and must be settled for the parcel to be released for delivery.

We recommend checking with your local customs office prior to placing an order for guidance on applicable fees in your region.

Please note that customs processing times and regulatory inspections are outside our control and may impact overall delivery timelines. We appreciate your patience in such circumstances and will provide any available documentation to assist.

 

6. Delivery Partners

We work with trusted international couriers to ensure your order is handled with care. Our delivery partners may include DHL, SkyNet, DPD, and UPS, selected based on destination, availability, and delivery efficiency.

 

7. Address Accuracy

It is your responsibility to provide a complete and accurate shipping address at checkout. Kifat cannot be held responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete address information supplied by the customer. Please double-check your details before placing your order.

 

8. Shipping Restrictions

Certain products may be subject to shipping restrictions due to regulatory or safety requirements. Where applicable, any such limitations will be clearly communicated on the relevant product page or during the checkout process.

 

9. Unforeseen Delays

While we strive to meet all estimated delivery timelines, certain circumstances are beyond our control — including but not limited to customs inspections, public holidays, airspace disruptions, extreme weather events, and regional crises. We will always keep you informed and do our best to support you throughout the delivery process.

 

10. Contact & Support

If you have any questions about your order's delivery timeline, or if your event is approaching and you need urgent guidance, please don't hesitate to reach out. You can contact our customer support team via:

• Live chat on kifat.com

• WhatsApp — send us your product selection and event date for a personalised delivery estimate

• Our customer helpline

 

We're here to help ensure your outfit arrives beautifully and on time.